If you're job hunting and actively seeking employment through sending out your resumes you'll need to be able to put together a professional cover letter. We've all heard the expression 'first impressions count' well your cover letter is the first thing which will be looked at each time a potential employer opens your resume so it's important to get it right.
Your cover letter should be concise. Normally it should be readable in less than a minute and in fact if your resume is arriving on the desk of the HR department for a large company it will actual get less that 30 seconds of attention.
In a survey of HR consultants from across all industries it was noted that 50% of all cover letters received were considered to be of poor quality. This would indicate that you're already giving yourself a head start over the competition by presenting a cover letter which is properly formatted and presented.
The one point which will absolutely kill your letter are typos. They communicate so many negative things to a potential employer such as you're not that intelligent or come from a poor educational background, you couldn't be bothered to take the time to proof read your cover letter properly and probably don't really care about getting the job. It's not the impression you want to make!
Finally, studies show that HR consultants prefer personalized resume letters - the human element and story over cold distance. Where possible you should choose email as your delivery method. By adhering to a few simple guidelines you can make a great first impression and get ahead of other applicants even before your resume is read.
The customer service cover letter sample presented in this article may be used as a reference example. This example is
. It conveys your interest in the job opening and mentions your qualifications.
Dear Mr. Doe
I realize you are very busy so I promise to keep this short.
I saw a job opening in the local newspaper stating you are looking for a customer service representative. I have four years of experience at the customer help desk for Widget Company. I am most interested to discuss how my skills can be used provide exceptional service to your customers.
My commitment to providing top quality customer service resulted in many of Widget Company’s current customers specifically asking for me by name when calling in for help.
I have included my resume with this letter. The resume provides the details of my qualifications including my work experience, skills, and training. I look forward to sharing more of my qualifications with you in person. If you have any questions, please do not hesitate to contact me.
Thank you for your time and consideration.
Now, that was pretty easy, wasn’t it? As you can see, your cover letter does not need to be long. It simply needs to include two critical pieces: (1) ask for the invitation to speak with the hiring manager in person and (2) mention your qualifications. The good way to present your qualifications is by focusing on one key accomplishment. For example, in the case above, you have the let the employer know that customers at your current / previous company specifically ask for you by name. Do you think that would make an impression on this employer?